Webinars are becoming more and more popular these days, and we are using them more frequently ourselves.
But attending a webinar isn’t as easy as listening to a teleseminar. Especially if the webinar presenter uses both GoToWebinar (for visuals) and InstantTeleseminar (for the audio), like we do.
One of the most frustrating experiences I have ever had with webinars was actually attending one! The webinar presenter was showing something I really wanted to see, but I inadvertently clicked somewhere on my screen and my GoToWebinar Viewer disappeared!
It took me more than 10 minutes to figure out what I had done and get my visuals back. And of course, the presenter was done showing the demonstration I had attended the webinar to see.
Here’s what you need to do to attend such a webinar with fewer frustrations (I won’t say no frustrations – that would leave out the predictable technology glitches and challenges that abound).
You will have received a GoToWebinar email when you registered for the webinar. It will contain a link for the actual live webinar as well as information about the audio. Check your email for an additional email from the organizers giving you the InstantTeleseminar link as well, if you want to ask questions or listen via the InstantTeleseminar webcast instead of calling in on the phone.
- Open two browser windows.
- Copy and paste the webinar link into one of the windows.
- You will be taken to the log-in page. Enter your name and email, and you may be asked to OK the download of a small piece of software (GoToWebinar or GoToMeeting). Say yes.
- The browser page will sit there giving you information telling you that you are at GoToWebinar. This page, however, won’t show you the webinar!
- Instead, the software you downloaded is a GoToWebinar Viewer window – this is the window that shows the webinar. This is the window you want to have active on your computer. It should come up to the front automatically, but if you click another browser window or application on your computer, it can minimize and be hard to find again.
- If you lose your GoToWebinar Viewer window, look down at the bottom of your computer screen where open applications live. The GoToWebinar Viewer window has a blue flower icon. Click it to make it active again, so you can see the webinar.
- You can also use the alt-tab buttons to show the available active applications on your computer. Rotate through them until the blue flower is selected.
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